Refund & Return Policy

Refund & Return Policy

We are committed to your satisfaction. If you are not entirely happy with your purchase, we are here to help make it right.

Order cancellation timeframe: 1–3 days

Order processing time: 3–7 days

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging.

Non-returnable items: Certain types of goods are exempt from being returned, including personal care items, sanitary goods, perishable products, and clearance/final sale items.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 3-7 business days.

Please note that original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged upon arrival, or if the incorrect item was shipped. If you need an exchange, please contact us immediately so we can arrange a replacement.

Return Shipping

Customers are responsible for covering the shipping costs for returning items, unless the return is due to a product defect or an error on our part.

Return/Exchange Period: 7–15 days
Return Address: 1304  Roosevelt Wilson Lane Los Angeles California

How to Start a Return To initiate a return or if you have any questions, please contact our customer support team at:

Email: [support@muvqlo.com]