Refund & Return Policy
Refund & Return Policy
We are committed to your satisfaction. If you are not entirely happy with your purchase, we are here to help make it right.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging.
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Non-returnable items: Certain types of goods are exempt from being returned, including personal care items, sanitary goods, perishable products, and clearance/final sale items.
Refunds
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Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 3-7 business days.
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Please note that original shipping costs are non-refundable.
Exchanges
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We only replace items if they are defective, damaged upon arrival, or if the incorrect item was shipped. If you need an exchange, please contact us immediately so we can arrange a replacement.
Return Shipping
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Customers are responsible for covering the shipping costs for returning items, unless the return is due to a product defect or an error on our part.
Return/Exchange Period: 7–15 days
Return Address: 1304 Roosevelt Wilson Lane Los Angeles California
How to Start a Return To initiate a return or if you have any questions, please contact our customer support team at:
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Email: [support@muvqlo.com]